Help & Support
Ask our assistant anything about your trip — it answers instantly, day or night. For an account-specific issue it can't resolve, email support@matiwon.com.
Cancellations & refunds
Free-cancellation windows, non-refundable rates, and how refunds are processed.
Payments
Prepaid UPI, Pay at Hotel, bank transfer, and when you are charged.
Wallet credits
How cashback from stays and offers is credited and used.
Booking help
Changing guest details, booking status, vouchers and Day Use stays.
MatiTrip Support Assistant
Answers instantly · available 24/7
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Hi! I'm the MatiTrip support assistant. Ask me about booking, payment, cancellations, Day Use stays, wallet credits — or anything about your trip.
The assistant can make mistakes. For account-specific issues, email support@matiwon.com.